Wrong address/Contact information provided to Cymax.In the case that your item is not able to be delivered and requires to be held in storage for the following reasons but is not limited to: Please note that all items are shipped directly from the manufacturer’s warehouse and if we do not have tracking at the time you request cancellation, this does not mean your order has not shipped. A refusal of the item at delivery will be considered a return and credit will be issued back to your original payment method minus restocking fees* and round-trip shipping charges. Cancellation requests are not accepted on items that have shipped or been prepared for shipping. Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.Īll cancellation requests are forwarded directly to the manufacturer.
Simply note any damage upon delivery and contact us immediately. In the rare case that your item(s) unfortunately arrives damaged or defective, replacements are usually offered at no charge.
HEIGHT ADJUSTABLE STANDING DESK CONVERTER FREE
If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund and the return shipping is the responsibility of the customer.
If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most brands within 30 days of receiving your item(s). Refunds will only be issued to the original credit card that you use when placing your order. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. If your item(s) do arrive damaged, please send photos to and we will process an insurance claim on your behalf.Īll orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is available for immediate shipment. This means that we have received your order in our system and pre-authorized your credit card for the purchase. The Price Match Guarantee includes the item price and the shipping charges, it excludes sales taxĪs soon as you place your order, you will receive an order confirmation e-mail.The competitor must be an Authorized Retailer of the product in question.The website cannot be a discounter or auction website (ie eBay, overstock, etc.).The competitor must be an online store, they may not have a retail location.The item must be in stock on the competitor's website.Promotions such as rebates and buy one, get one free offers are not eligible.You must purchase the item from our website before requesting your Price Match Guarantee.Our 100% Price Guarantee has some limitations: To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We work very hard to ensure that we offer the absolute best prices online.
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